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Customer Service

Shipping & Delivery

We deliver products using a variety of freight companies.Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within (1-2) business days. Shipping times are estimated at between (3) and (7) business days depending on your location.

1. A Flat fee delivery cost of $10 is all you will pay within N.S.W

2. .Spend $100 or more and recieve. FREE shipping Australia wide ( not including regional W.A or regional N.T )

Privacy & Security

When it comes to protecting your credit card details - we leave that to the professionals at Paypal respectively. At the time you check out you will be sent to a secure payment gateway at Paypal to complete the transaction. No Card data is available to 101Natural at any time before, during nor after processing your order. This is the safest way to process your payments and let's you know only the bank knows your details.

Returns & Replacements

Please choose carefully. Due to the nature of our products, we do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Ordering

Ordering is easy. Just click on the Add to Cart button. When you have selected all the products you are interested in, click on the Proceed to Checkout button. Once there you can choose to become a registered customer of our or to check out as a guest.  We hope you become one of our members to receive members only deals and discounts.

Viewing Orders

You can view the status of your order in the My Account section of the website once you have logged in.

Updating Account Information

You can always update your simply log in using the login area on the website and that way we will always send your goods to the correct address.